If there is no business, there is no profit. This pandemic situation has jolted the working of the Retail Industry. The major concern the retail shop owners are going through is how to reach and keep their relationship with customers. This pandemic situation and social distancing norms have become drawbacks for businesses.
The absence of physical store and services have affected the interaction with customers and profitable business.
At the same time, this pandemic has given many possible ways for small retail businesses to stay connected and keep their relationship with customers with the help of some of the best e-commerce platforms like Meri Dukaan.
So, to help you create your brand name and reach more customers without physically interacting with them, we have listed some of the best tips for you.
1. Choose a suitable e-commerce platform In the world of digitalization, it is crucial for your store to have a strong digital presence. To create the buzz around Marketplace you definitely need an expert team to help you with your business. Study your requirements and choose a suitable e-commerce platform to take your business online.
2. Create social media presence If you know how to use social media smartly you can win over your customers. Your customers are always curious about what new you can offer them and social media platform is the smart choice to connect with your customers. Being timely present on social media with regular postings can grab the attention of your customers and will help to get new customers on board. Keep posting and promoting your business to your customers and get more profit.
3. Interact with your customers through App- It is not always possible for you to communicate with your customers physically and keeping in mind the safety of your customers in this pandemic, connect with your customers through your app. Assure your customers about your service and your quality products.
Look into their requirements and services they want from you and work on it. Taking feedbacks from your customers can make them feel valued. Take feedbacks and acknowledge their queries through an app.
4. Coupons/gift cards Who doesn't like offers or gifts? Everyone in this pandemic is trying to save for the next day. But if they get offers/ gift cards on their purchases, that can be a cherry on the cake. Promote offers on your app and social media platforms to grab the attention of your customers. Customers would the right choice when they get want they are expecting in terms of money. Hold on to those customers with your upcoming offers and get more profit during this pandemic by selling more.
Try these tips to cope up with this pandemic situation and hold on to your customers.